Charles helped me over the phone and made it easy to know what I was looking for. I came in, we made the sale and I felt. My curiosity got the best of me and I decided to look for a lower price. I found a lower price on the amp I purchased so o called Charles to see about a price match. I drove over as asked and spoke with Chris who was very helpful. I explained my curiosity and he was happy to help with the refund. Because of their great customer service, I'll gladly refer people here for their car audio needs!! Also, the guy in the back is cool too!
SCAM ALERT-Been there with three different cars and advertised prices do not exist.
A little pricy but good overall
Great customer service; everyone was so friendly and helpful; and it didnt take long to install our new speakers. We will definitely be back ?
Update 6/12/18 Car Alarm on new truck. There was confusion on price with salesman. I was quoted a price on phone . I scheduled appointment, took time off work and showed up with a different price. CHRIS THE MANAGER FIXED EVERYTHING! Good guy! Thanks Chris! Still highly recommend this place GO TO THIS LOCATION! Brian diagnosed my problem for FREE on his own time. They found the issue and installed my speakers on top it for literally half the cost of Best Buy!!! I didn't even buy my product from them but they still helped me out. Great customer service- talk to Brian -Justin
The guy's where very helpful, seem to work with each other to serve the customer
It's a great place to get stuff for your radio and great prices they give you prices
My first experience with this Audio Express was about a year and a half to two years ago. First I needed a new radio because mine was rapidly deteriorating. Then, I wanted subwoofers installed in my car but really knew nothing about it. One of the workers walked me through various options and explained differences in products and when I settled on what subs I wanted he hooked me up with an appropriately accompanying amp. Installation time was shorter than expected and they further explained the break-in period and everything. Most recently I had an issue with my radio having lost signal to most of the stations I listened to, I hadn't had an antenna for a while and they explained that was the issue. They took only a few minutes to confirm the problem at no cost, and offered an "enhanced antenna" but also told me any old antenna like I'd previously had would do just fine. I've also heard a LOT of people saying essentially: "Audio Express is too expensive, you wasted your money." As far as I can tell that's totally NOT true. Their prices for the products I bought were at or 1% more than the same or similar products at other stores or online. Could I have saved money doing it myself? Definitely, I also could have destroyed my equipment trying to install it, it definitely would not have been as neatly done, or I could have injured myself (the subs are 1200Watts afterall). And now I have a warranty... Definitely worth it.
This staff and this business deserves all the credit in the world. I had an original AutoStart installed in another state by another custom shop. The Key Fob recently got broken and needed to get calibrated. I searched online through multiple sites to no avail. I went into this business the first thing on Saturday morning after waiting in the parking lot. They took me first, immediately went out and started working with the configuration of the device. Not 1 minute later, the car made a beep and it started working. They didn't charge me a thing even though the device was not installed by them. This speaks to their great customer service and expertise. I will definitely come to Audio Express for my custom car experience. Awesome job guys.
They could work on their customer service a little. The interactions were very awkward and an employee was very rude to another employee who was obviously new. I felt uncomfortable in the store while 5 dudes just stood around. The install also took very long and when I went back to pick up my vehicle, not one employee said “thank you” and not much of a single word really. But I am however happy with my new stereo but still trying to get used to the sound of my new speakers and I’m not sure how much I like them.
They could work on their customer service a little. The interactions were very awkward and an employee was very rude to another employee who was obviously new. I felt uncomfortable in the store while 5 dudes just stood around. The install also took very long and when I went back to pick up my vehicle, not one employee said “thank you” and not much of a single word really. But I am however happy with my new stereo and speakers.
Walked in saw two guys in front talking, a man walked in and another lady. The female who walked in got service before anyone else! Disappointed, well they lost some good money. Need two alarms in both vicheles and new speakers all around with a new radio not something cheap. We want good system. We will happily take our money else where.